Refund Policy
Last updated: July 18, 2026
Digital product notice
Due to the nature of digital products and services, we are generally unable to offer refunds once access has been granted. The service cannot be "returned" to its original state after you have used it to send campaigns, connect mailboxes, or access platform features.
Support commitment
While refunds are not available, our support team is available every day to help resolve any issues you may encounter. We are committed to ensuring you get value from the platform. Contact us at support@coldmail.host and we will work with you to address any problems.
Cancellation
You can cancel your subscription at any time from your dashboard. When you cancel, you retain access until the end of your current billing period. No further charges will be made after cancellation.
Billing errors
If you were charged incorrectly (duplicate charges, wrong plan, or charges after cancellation), contact support immediately and we will correct the error and issue a refund for any erroneous charges.
Service outages
In the event of extended service outages that significantly impact your ability to use the platform, we may offer account credits or service extensions on a case-by-case basis.
Free plan
The free plan has no associated charges. If the platform isn't meeting your needs, you can continue using the free tier or simply stop using the service.
Contact
For any billing questions or support needs, reach us at support@coldmail.host. We respond to all inquiries within 24 hours.