Terms of Service

1. Acceptance

By creating an account or using Cleanmails, you agree to these terms. If you don't agree, don't use the service.

2. The service

Cleanmails is a cold email outreach platform that provides campaign automation, mailbox management, email warmup, unified inbox, and related tools. We provide the software; you are responsible for how you use it.

3. Your account

• You must provide accurate information when signing up
• You are responsible for keeping your login credentials secure
• One person or entity per account (no sharing accounts)
• You must be 18 or older to use the service

4. Acceptable use

You agree to:

• Comply with CAN-SPAM, GDPR, and other applicable email regulations
• Only send to recipients who have a legitimate business reason to be contacted
• Honor unsubscribe requests immediately
• Not send malware, phishing, or deceptive content
• Not use the platform for spam (unsolicited bulk email to purchased lists)
• Not scrape or harvest email addresses for use on the platform

We reserve the right to suspend or terminate accounts that violate these rules.

5. Data ownership

You own your data. Your leads, campaigns, email content, and analytics belong to you. We don't claim any ownership over content you create or upload. You can export your data at any time.

6. Service availability

We aim for high uptime but don't guarantee 100% availability. We may perform maintenance that temporarily interrupts the service. We'll notify you in advance when possible.

7. Billing

• Paid plans are billed monthly via Stripe
• You can upgrade, downgrade, or cancel at any time from your dashboard
• Downgrades take effect at the end of your current billing period
• We don't offer prorated refunds for partial months (see our refund policy)

8. Limitation of liability

Cleanmails is provided "as is". We are not liable for any indirect, incidental, or consequential damages arising from your use of the platform. Our total liability is limited to the amount you paid us in the 12 months preceding the claim.

9. Email deliverability

We provide tools to help with deliverability (warmup, verification, tracking domains) but we cannot guarantee that your emails will reach every inbox. Deliverability depends on many factors outside our control including your content, sending history, and recipient mail servers.

10. Termination

You can delete your account at any time. We may terminate your account if you violate these terms, engage in abusive sending practices, or fail to pay. On termination, your data will be deleted within 30 days.

11. Changes

We may update these terms. Material changes will be communicated via email. Continued use after changes constitutes acceptance.

12. Contact

Questions? Reach us at support@coldmail.host.